
Getting it right: Why is claims satisfaction so high? | Insurance Blog
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IAn insurance claim comes at a difficult time in a customer's lifemaking it an often negative experience. At least, that's what you might assume. That's why I was surprised by my latest research report, Why artificial intelligence in insurance claims and underwritingAnd the
Speed of settlement drives claims satisfaction in insurance
Overall, our survey found that 70% of policyholders said they were either satisfied or very satisfied with the way the insurance company or insurance agent handled their claim.
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As for the claims, that's too high. And our survey isn't the only data point that shows this. a 2021 JD Power survey focused on auto insurance It showed a record level of customer satisfaction with claims, reaching 880 on a 1,000-po...